Returns Policy

Private clients who purchase an item online or make a distance purchase without being able to view the purchased goods directly have the right to return the same within ten (10) days from the date of delivery, without having to provide a reason, and will be refunded without any further costs. Refunds will be made either by a non-transferable cheque or bank transfer. However, the buyer will be responsible for paying the delivery costs for returning the item(s). Buyers who wish to return the goods must do so by sending an e-mail notification to lecolonne@alvaroecorrenti.it within ten (10) days of receipt of the goods. On confirmation from LE COLONNE s.n.c, the client must return the product(s) unused, in their original packaging, which must be completely intact, exclusively at their own expense.
To receive a refund for the goods it is essential that the product is returned completely intact, as such, the purchaser must ensure that the goods are appropriately packaged to avoid possible damage or deterioration of the goods during transportation. To ensure this, it is important to carefully follow the instructions provided by LE COLONNE s.n.c. Returns should be delivered to Corso Umberto 164, 98039 Taormina, Sicily, Italy. Cash on delivery returns will not be accepted. If this occurs, the goods will be returned to the sender.